FAQs

Counseling visits are offered in 50-minute sessions, and the counseling fees correspond to this time-frame. The counseling fees range from $75 to $150 between the counselors and their varying levels of credentialing, such as Ph.D., LPC (Licensed Professional Counselor), LMFT (Licensed Marriage and Family Therapist), and coaching. Additional charges are incurred for Psychological, Psychoeducational and ADHD Evaluations by our neuropsychologist, Dr. Chock.

We only have one clinician, Dr. Stephen Chock, who is in-network with most major insurance networks for counseling sessions as well as psychological testing/evaluations. His insurance team, CBM Medical Management (972-808-7931), handle all inquiries and initial scheduling for his insurance clients.

All counselors (excluding Dr. Chock) are out-of-network with insurance, and would be considered self-pay for sessions. While HopeWorks does not work with health insurance, we can provide superbills (coded receipts) for out-of-network/self-pay clients who wish to file for reimbursement with their own insurance companies. Many health insurance policies have a provision for mental health benefits, which you can find out by contacting your insurance provider.

We certainly understand that it is hard to decide a counselor, especially if this is your first time coming in for counseling. There are several methods that can help narrow down the best fit for you.

  1. Check out the counselor page and review the counselor bios. Each counselor bio will have their areas of specialty, background, and a video of them talking about what they do. The videos might help you see more of the personality of the counselor in real life.
  2. Call our office and talk to an admin about why you or your child are seeking counseling. If you have reviewed the bios, and find yourself needing more guidance in the decision-making process, it might help to call our office and talk with an admin about counselors that might be a good fit based on the issues, age of client, and scheduling preferences.
  3. Request a free 15 minute phone consult with a counselor you are considering. If after reviewing the bios and talking with an admin you still feel unsure about scheduling with a certain counselor, just give us a call and request a 15 minute phone consult with them, which we can arrange at no charge.

Whenever you first call our office, we will ask if you know which counselor(s) you are hoping to schedule with. If you do not know, we will refer you to our counselor page to start the process of choosing a counselor. But if you know the counselor that you want to schedule with, the intake process for all counselors (except for insurance clients of Dr. Chock) will be as follows:

  1. Call our office (972-212-9175) to let us know you are ready to schedule with the counselor you have chosen. We will get basic information (name, email address, phone number, etc.) to set up a client account.
  2. After this phone call, you will receive an email with a link to our secure client portal, where you will be able to fill out and electronically sign all of our new client forms.
  3. Once you finish these forms, call our office (we will confirm all forms are signed), and then we can proceed to schedule your first session.
  1. Call CBM Medical Management (972-808-7931) to let them know that you are ready to schedule with Dr. Chock. He provides counseling as well as neuropysch/psych testing and evaluations, so you can specify which applies to your reason for scheduling. They will get the necessary insurance and contact information (name, email address, phone number, etc.) to set up a client account.
  2. After this phone call, you will receive an email with a link to our secure client portal, where you will be able to fill out and electronically sign all of our new client forms.
  3. Once you finish these forms, call HopeWorks (972-212-9175) and we will confirm that all forms are signed. From there, we can proceed to schedule your first session with Dr. Chock.

*For any questions regarding insurance (e.g., co-pay or deductible for sessions) please contact CBM as they handle all insurance-related information, whereas HopeWorks does not.

For most of our counselors, the answer is both. Some counselors have certain days where they can offer both in-person or teletherapy sessions, and other days they only offer teletherapy sessions. If you are interested in a specific counselor’s availability for in-person or teletherapy sessions, you may call our office and our admin would be glad to review that with you.